​At AliBuy Direct, our journey began with firsthand experiences of the challenges vendors face on major e-commerce platforms. These challenges highlighted the need for a more vendor-centric marketplace, leading us to create a platform that truly supports and empowers sellers.​

Why We Built AliBuy Direct

1. Unpredictable Product Listings: We encountered situations where our products were suddenly delisted or blocked without clear explanations. This lack of transparency disrupted our operations and eroded trust.​

2. Exorbitant Fees: High commission rates, hidden charges, and escalating costs on other platforms significantly reduced our profit margins, making it difficult to sustain our business.​

3. Inadequate Support: Reaching out for assistance often meant navigating through automated responses with little to no resolution. The absence of responsive and knowledgeable support left us feeling unheard and unsupported.​

4. Opaque Policies: Frequent changes in policies, often implemented without prior notice or clear communication, created an unstable environment for our business operations.​

5. Lack of Vendor Empowerment: We felt like mere participants rather than valued partners. Our feedback was often overlooked, and there was little opportunity to influence decisions that directly affected our business.​

Our Vision with AliBuy Direct

Driven by these experiences, we envisioned AliBuy Direct as a platform where vendors are at the heart of the ecosystem. Our commitments include:​

• Transparent Operations: Clear guidelines, consistent policies, and open communication channels to ensure vendors are always informed and prepared.​

• Fair Fee Structures: Competitive and transparent pricing models that prioritize vendor profitability and sustainability.​

• Responsive Support: A dedicated support team equipped to address concerns promptly and effectively, ensuring vendors feel heard and valued.​

• Collaborative Environment: Regular engagement with our vendor community to gather feedback, co-create solutions, and foster a sense of partnership.​

At AliBuy Direct, we believe that when vendors thrive, the entire marketplace flourishes. Our platform is built on the principles of trust, transparency, and mutual growth, ensuring that vendors are not just participants but pivotal partners in our shared success.​AliBuy Direct, we’ve reimagined the e-commerce experience to prioritize and empower our vendors. Drawing from the challenges faced on other platforms, we’ve implemented key differentiators to ensure a supportive and transparent environment for our sellers.​

What Sets AliBuy Direct Apart

1. Transparent and Fair Fee Structure: Unlike platforms that impose high and often opaque fees, AliBuy Direct offers a straightforward fee system. This approach ensures that vendors retain a larger portion of their earnings, promoting sustainable growth.​

2. Dedicated Vendor Support: We provide responsive and knowledgeable support tailored to our vendors’ needs. Our team is committed to addressing concerns promptly, ensuring that sellers feel heard and valued.​

3. Empowered Brand Visibility: AliBuy Direct offers tools and resources to help vendors build and promote their unique brand identities within our marketplace, rather than overshadowing them with platform-centric branding.​

4. Collaborative Policy Development: We actively involve our vendor community in policy discussions, ensuring that changes are beneficial and manageable. This collaborative approach fosters trust and mutual respect.​

5. Robust Anti-Counterfeit Measures: Our platform actively monitors and removes counterfeit listings to protect our vendors’ intellectual property and brand integrity.​

By focusing on these core principles, AliBuy Direct aims to create a marketplace where vendors are not just participants but pivotal partners in our shared success.